Ict Support Medewerker (m/v)
as polyvalent ICT support engineer, you will manage a variety of tasks within the enthusiastic
operations team and you will be responsible for the first and second line support to the
employees of our headquarters and the second line support of our international sites.
You will work together with our local IT engineers and partners in more than 40 countries
More specifically, you will execute following tasks:
• You handle incoming calls and e-mails to the helpdesk from our employees with their
day-to-day technical ICT problems.
• You are responsible for the registration, solution and handling of the reported system
and application incidents and change requests in our ticketing system.
• You escalate and communicate with our 3rd line system engineers to solve complex
• You work closely together with local engineers worldwide.
• Together with your colleagues, you offer proposals to continuously improve our service.
• You report to your manager on SLA key performance indicators.
• You make sure that, together with your colleagues, a permanent service is guaranteed
during extended business hours.
• You analyse problems and execute minor changes to our systems to solve these
• You participate actively in several infrastructure and application projects, like
o Business process automation using SharePoint Online
o Implementation of a cloud backup solution
o Implementation of a voip solution
You obtained a Master or Bachelor degree in ICT or you have relevant experience.
• At least 1 year of experience in a MAC OSX or Linux environment is beneficial.
• You are familiar with the Microsoft Productivity Suite, Exchange and/or SharePoint and
Good understanding of networking and security environments (Cabling, LAN, WLAN,
• You are social and communicative but you are also able to listen, be patient when
needed and you enjoy giving support and a qualitative service to colleagues; sharing
your knowledge gives you fulfilment.
• You are highly motivated to learn new technologies and to keep your knowledge up to
• Your features are your passion, your sense for taking responsibility and initiative. During
busy periods you can stay calm and you keep a clear overview. You also have strong
• You are flexible and collegial towards your work environment and colleagues.
• You have the potential of managing people or projects.
- Uitdagende job
- Marktconforme verloning